Dear employees, welcome to our customer service skills training. In today's competitive market, excellent customer service is key to a company's success. This training will help you enhance your communication skills with customers, ensuring that every customer has a satisfying service experience. Whether you're a new customer service representative or an experienced one, we hope today's training will bring you new insights and improvements.

In the first part, let's talk about the importance of active listening. When communicating with customers, active listening helps us better understand their needs and problems. Active listening is not just about hearing what the customer says but also fully understanding their meaning and providing appropriate feedback.

In the second part, we will discuss how to communicate professionally. Clear, concise, and friendly language can increase customers' trust and satisfaction with us. Professional communication is not just about the words we use but also about our attitude and tone.

Finally, let's talk about how to effectively solve customer problems. After understanding the customer's needs, we need to quickly find a solution and provide timely feedback to the customer. The key to solving problems is to be quick, accurate, and thorough.

Additionally, we welcome your feedback and suggestions after the training, so we can continuously improve our training content and better meet your learning needs. Thank you!