Welcome to Infinity Business Report. I'm Moka, the executive officer of Infinity. In this video, we will review our financial performance, customer and employee satisfaction, and outline our future strategy. Let's get started.
Over the past year, Infinity has experienced remarkable growth, with a 20% increase in revenue. Our total earnings for the year reached $5 million, reflecting a significant improvement compared to the previous year. Our operating profit stands at $1.5 million, and we've maintained a net profit margin of 12%, showcasing strong financial health.
These numbers are the result of major investments in areas such as technology, infrastructure, and product development. These strategic investments have not only driven revenue but also enhanced our long-term capabilities.
Customer satisfaction remains one of our top priorities. Over the past year, we've seen a 30% increase in positive feedback, with our Net Promoter Score improving to 85. This reflects strong customer loyalty and trust in our products and services. We continue to listen to our clients, implementing updates that directly address their needs, enhancing overall satisfaction.
On the employee front, we've also seen significant progress. 90% of our workforce reported high levels of job satisfaction, and employee engagement has improved through initiatives such as advanced training programs, remote work options, and competitive benefits. Satisfied employees lead to better service, which in turn fuels our success.
Looking ahead, we are focused on continued growth and technological innovation. Our revenue target for the upcoming year is $8 million, and we plan to expand into new markets.
We are also increasing investment in research and development, with a focus on AI, machine learning, and automation to stay ahead of industry trends. Through these efforts, Infinity will remain a leader in the technology sector.
Thank you for watching the Infinity Business Report. We look forward to another year of growth, innovation, and success. For more information, please visit our website or contact us directly. Together, we will continue to build a brighter future.